How to make a reservation?

Sustainable Nature allows you to search for experiences in nature offered by different tourist service providers.

When you make a reservation through our platform, the person responsible for the travel experience is the tourist provider that offers it. Sustainable Nature publishes the information that has been provided by the tourist service provider.

Once your reservation is confirmed through the platform, the tourist service provider is ready to accept it. obliged to comply with it.

Remember that you must be of legal age (18+ years) to be able to make a reservation and for it to be valid.

For this reason, when you make a reservation through our platform, you are signing a contract directly with the tourist service provider.

If you cancel a Reservation or do not show up on the day the trip begins, the cancellation charges, as well as the cancellation fee, will apply. Like any refund, they will depend on the cancellation and no-show conditions of the tourist service provider.

How is the reservation payment made?

Payment for the reservation is made directly to the tourist service provider.

On advances and payments made in the reservation, the commercial conditions of each provider apply. Please read carefully the commercial and service conditions of each provider.

Sometimes there are free cancellations up to the date indicated at the time of booking.

How is the quality of service guaranteed?

Sustainable Nature lists the experiences published by providers, we are responsible for the booking platform but not for the travel experience itself.

Each reservation you make generates a direct relationship between the traveler and the tourist service provider.

Sustainable Nature works only with tourism providers that have followed a formal contractual relationship process, meeting the minimum requirements and for their commitment to sustainability.

Our company and the tourist service provider are independent companies that have agreed a commercial relationship.

Is the price of the experiences the same as published by the service provider?

We do not charge any value or additional fee for the reservation. 

The prices published on the platform are published directly by the service provider, and this in turn must ensure that they are the same as those found on its website.

Sometimes you can find offers and discounts that have been previously approved by the tourist service provider.