Following the flight of the Condor of the Andes, best travel experience for Bird Watching in Coffee Region, Colombia.

• Live a unique and magical place, location of the nest of a beautiful couple of Condors that fly over the 2 canyons that make up our plateau.
• A strategic place for the sighting of different species, especially the pair of Condors that nest on the plateau, where one of the three nests of the Condor of the Andes is found, which is known in our country
• Our rooms have 2 deck-type balconies, one at the access from which you can see our garden of various flowers and another balcony on the cliff of the canyon where the nest of Cóndores, the two balconies with hammocks for your rest and a table for you to enjoy an exquisite coffee. or a drink.
• We have 5 safari tents of 72 square meters + 9 meters of bathroom. They all look towards the canyon where the condor's nest is located. The tents have two covered outdoor terraces and two interior rooms, a room with a *King bed, fireplace, and other amenities. The second environment is a room with a sofa, butterfly chairs, a table and a rack for clothes. The bathroom has a shower with a view of the canyon, interior garden and the toilet is closed. separated from the shower and sink.

• Our facilities are accessed from our base station, either by walking along trails or via our aerial cable gondola
• We have two different paths to get there; each one has an estimated time of 40 minutes to 1 hour depending on the abilities of the visitors. The gondola ride lasts 12 minutes and crosses the Molino River canyon above the forest canopy
• For us as architects, the main objective was to create a project that respected the context and environment that surrounds us. We try to use recycled materials and certified green supplies for the infrastructure and furniture
• We tried to reinterpret peasant or country gardens, selecting five species of flowers and plants that are perfect for feeding hummingbirds and butterflies
• Raised walkways have been built from the ground. For two main reasons:
  First, so that fauna can pass under it without any problem. The second is that elderly people with reduced mobility can easily and safely walk from the rooms to the main building and the different terraces
• The main building houses the reception, dining room and kitchen. It also has a solar panel system and takes advantage of the roofs to collect rainwater to irrigate the orchards and gardens
• We include three main meals. Many ingredients are sourced farm-to-food from our organic gardens and local suppliers to ensure you have a fresh and healthy meal. Our gastronomy is based on international fusion food with the Pacific roots of our main chef and with some touch of French food from our second chef
• We have one of the magnificent 360º In the mornings, the sunrise appears at the bottom of the El Ruiz snow-capped mountain, at noon the condors fly near the hotel during lunchtime, and we have one of the most beautiful sunsets in the afternoons< /li>
• At night, when we are in full moon days, you can walk on peripheral paths without a lamp, and in the new moon, the times are a perfect place for stargazing or taking amazing photos. bles of the Milky Way and shooting stars
• When the weather is over. cloudy, or we are on a rainy day, three itinerant waterfalls appear in front of us in the condor canyon; they only stay for a few hours and then they are gone

In the search to provide you with the best accommodation service, we know that there are eventualities which may force you to suspend or modify the reservations made at our hotel. We want to guarantee that our efforts are aimed at achieving effective solutions, which is why we offer you the Refund and Cancellation Policy for our services below:

• For your security, cancellations will only be accepted if they are made via email.
• You can cancel your reservation at any time.
• Cancelling 31 days or more before the date of entry, the fee will be refunded. 100% of the deposit paid on account, less bank charges and 5% for administration fees, by the same method used by the client when making the payment.
• Cancelling 15 days to 30 days before the date of entry, the fee will be refunded. 75% of the deposit paid on account, less bank charges and 5% for administration fees, by the same method used by the client when making the payment.
• Cancelling 14 to 8 days before the date of arrival, 50% of the deposit paid on account will be charged, less bank charges and 5% for administration fees, for the same The route used by the client when making the payment.
• Cancelling 7 days or less before the date of arrival, 100% of the deposit paid for the No Show will be charged.
• Once you have checked in, if you want to shorten your stay at the hotel by one or more nights, you will have to pay. As a penalty, the payment of the first night with full rate in force for the date. If a special rate has been granted for the number of nights reserved and the reservation is modified, all remaining nights will be charged as originally reserved.
• In case of not showing up at the hotel on the established arrival day, or of not informing of a total cancellation of your reservation, the charge of 100% of your stay will be charged. taken as a penalty.
• In cases where refunds are requested by bank transfer, the expenses that may occur will be borne by the client.

GUEST RE-SCHEDULING POLICY.

• We have the option of rescheduling within a period of 6 months, counting from the date the reservation was made. the reserve. By making this rescheduling, it will not be possible to do so. It is possible to request a refund of your reservation later.
• Rescheduling must be requested at least 15 days before (For special cases, the case must be presented via email).
• For rescheduling with less than 7 days in advance, the request will be made. There will be a 20% penalty on the total value of the reservation, unless it is a case of force majeure (this must be presented with the evidence for analysis).
• You can reschedule a maximum of 2 times.-The dates are subject to availability and do not apply for high season (Easter Week, Recess Week and from December 7 to January 30).
• The days of the week for which it was reserved must be respected, or the excess must be canceled in the event that the new dates chosen have a higher rate.

NON-REFUNDABLE OR PROMOTIONAL RATES.

• Reservations made under the condition of Non-Refundable Rates or promotions, will be charged in full at the time of booking. They cannot be canceled and can only be modified as long as there is availability at the hotel, with an extra charge of 25% of the total stay for administrative costs.

•⏰CHECK IN: From 11:00 am, until 4:00 pm *MAXIMUM*, after this time *no admission to the hotel* due to the necessary logistics for this.
Only for reasons of real force majeure you will be able to enter at the latest at 5pm, after this time it will definitely not be possible. possible.

⚠️If you are going to arrive for lunch, you must notify us the day before to coordinate with the chefs.

•Keep in mind that rooms are handed over after 1:30pm.

•⏰CHECK OUT: You must deliver the room at 11:30 am (Due to the time it takes for the cleaning and biosecurity protocols to be able to have it ready for the next guest) , but you can stay in our facilities until 3:30 pm.
If you do not deliver the room on time, you will be charged for it. Late Check Out 50% of the value of the night and this is maximum until 1:00 pm or 1:00 pm.

•If the day of your departure there is no other reservation for your tent, we will not ask you for it until your departure.